Online Contests – Xeesm/Compete™ Social Customer Engagement – Xeesm/Edge™ Xeesm/Flights!™ Engage! Your Customers
Online Contests – Xeesm/Compete™

Asking your customers to share new ideas and letting all customers vote is one of the most powerful customer engagement methods. You get the most direct Ranked Feedback and create a sense of ownership for your customer base.

Social Customer Engagement – Xeesm/Edge™
For the longest time Social CRM was just an idea and a philosophy, now it’s a product. The name says it all:  it’s for leading EDGE sales teams. It is architecturally and process wise from ground up designed to engage with the social customer. Go to the Xeesm Appsworld and install it for free.

Xeesm/Flights!™
Xeesm/Flights™ is an all new technology to work and professionally interact with clients, partners, influencer, candidates you hire… It helps to avoid the chatter and lets you focus. Flights!™ is for highly agile teams and power networker.
Engage! Your Customers
Engage!™ is Social Media in a box. Let your customers, friends, advocates, partners, vendors, alliances, reader or other members join you and show their support for your business. Engage!™ is build to help you grow your business through recommendations and intelligent lead management.

Xeesm as a platform

Xeesm Appsworld is maturing and we are running first alpha tests with third party developer. We expect to open up APIs and the AppsWorld platform to external developer by end of the year.

Xeesm social business applications

Xeesm/Appsworld already today provides a social business application platform and a series of applications including social relationship management, social customer engagement, a social address book and many other social business application.

Take a fresh look at how to best leverage social networks.

When it comes to business, social media newbies complain about
- Where to start
- There is so much distraction
- I need to be able to manage all that
-Yet – I know I have to deal with it rather sooner than later

What Xeesm provides:
- A methodology to carefully start with laser sharp focus on business needs – Social minutes
- A new way of interacting using a Social Address Book that helps you focus on the right people
- Tools including Xeesm/Flights! or Xeesm/Edge! to manage relationships in the context of projects, campaigns, initiatives etc.
- An open platform that allows you and others to add more applications to be run on your Xeesm

Check out the latest applications including Xeesm/Compete! and another third party product: TweetScrambler.

The Right Sales Questions Will Uncover Enterprise Risks and Golden Opportunities

Sales is a set of interconnected business processes.

Gaaaaaaaahhhhhhhh! Got that out of the way!

I hope the buzzword-encrusted sentence didn’t turn you off. And you’d be right to ask what it has to do with the title.

Everything. All business processes have risk. Stuff happens. Things go wrong. And because risks don’t walk up and say “Hi. I’m a risk,” asking questions can find them and keep them from accumulating. Risks that force you to say “we should have known better.”

Big Brother is Blogging: Survey Reveals Federal Adoption of Social Media

The administration is still wiping egg off its face after the social-media fueled Shirley Sherrod debacle. Bureaucrats demonstrated they’re human—whipped into a frenzy by unsubstantiated information to achieve a malevolent goal. But despite the government’s textbook missteps, there is growing sophistication in the government about social media, and more agencies are adopting the tools—something many Federal employees might not know.

Those were insights that John Kagia, Research Manager at Market Connections, Inc. shared this week at a conference I attended, Social Media in the Federal Community. Kagia’s 2010 survey of 321 Federal employees revealed that 23% didn’t know if their organization or agency used online social media. But when asked about the expected agency use of online social media in the next 12 to 18 months, two-thirds of respondents predicted an increase. The top social media tools agencies reported using today are non-government specific social networks (26%), Wikis (23%), content aggregators (22%), and online video (21%). Further down the list were agency blogs, podcasts, and monitoring/commenting on blogs. The top open-source social network for government? Hint: It’s not Facebook.  LinkedIn was the top choice.

Online Contests – Xeesm/Compete™

Asking your customers to share new ideas and letting all customers vote is one of the most powerful customer engagement methods. You get the most direct Ranked Feedback and create a sense of ownership for your customer base.

Proving the ROI Doesn’t Mean Squat Without Disclosing Risk

Certain automotive products use risk disclosures strategically in fine print:
“Do not attempt. Really. Do not do this. Stunts performed at sanctioned events. Specially equipped rally vehicle. Professional driver. Closed course. Obey all traffic laws, always drive safely and wear your seatbelt.” Right! Where can I get one to test drive? Such statements are motivating when the target buyer is male, 18 to 29 years old.

Risky Business? Sales Strategies Can Avoid Disastrous Outcomes

Oil slicks, mine explosions, lost sales opportunities . . .

Risks?  What risks? Woulda, coulda, shoulda! By now we know that engineering shortcuts and bad assumptions come home, biting executives in the backside. Serves them right! Apologies fly. If only the sickening results were confined to the perpetrators. But they never are. Ask a BP shareholder, coal miner spouse, or anyone whose business depends on the unperturbed ecology of the ocean. And images of oil-soaked waterfowl further remind us that risks aren’t only manifest in financial statements.

My tire dealer’s Social CRM

My tire dealer (Western Tire) and my local car dealer are using social media in an innovative way – different from what people may think and very successful.

First what they didn’t do:
- No fan page
- No online community
- They have both no blog or any major “presence”

Now what they do:
- The majority of their team mates have an account in Facebook, Twitter, and MySpace
- They asked their clients if they are in the social web and if they may connect. In order to make it easy for all parties to exchange the sites and networks they asked them to share their Xeesm (a little free tool to keep all your social sites).

The most unique hiring process you’ve ever seen

Consider yourself warned – this is not the way you typically apply for a job – but it’ll be a fun ride!

Xeesm is making great progress and is at a stage where we want to expand. We grew from 1,000 users in January to 30,000 in March and over 80,000 in June.

We are hiring agile people who can help grow our customer base even further. Check out our Jobs Page, learn about our Company Culture, and please review our (very unique) Hiring Process (don’t send us resumes).

Xeesm is not your typical company. Already in the hiring process you will learn that you are going to engage with a different beast. Because: selected customers and business partners will be part of the hiring process. yes, we live and breath social media and why should we be different when we expand our team. You will want to know what it is like working with us, our partners and customers and we’d love to get to know you but only in an “interview” but in the way you connect with us and our world. Today we are looking for a

Customer Engagement Manager